Common Cruise Ship Interview Questions (and How to Answer Them)

Beyond your resume and qualifications, cruise line recruiters want to know if you have the right personality and temperament for life at sea. They use specific questions to gauge your problem-solving skills, teamwork ability, and resilience. Here are some common questions and how to approach them.

1. "Why do you want to work on a cruise ship?"

What they're really asking: Are you passionate about this unique lifestyle, or are you just looking for any job?
How to answer: Be enthusiastic and specific. Combine your passion for travel and hospitality with a desire for career growth. Mention what attracts you to their specific cruise line. Avoid saying you just want to travel for free.
Good answer: "I'm incredibly passionate about providing top-tier guest service, and the idea of doing that while traveling the world is a dream come true. I'm drawn to [Cruise Line Name]'s reputation for [a specific quality, e.g., exceptional dining], and I believe my skills in [your skill] would be a great asset to your team."

2. "How would you handle a difficult or complaining guest?"

What they're really asking: Can you maintain professionalism and solve problems under pressure?
How to answer: Use the L.A.S.T. method: Listen, Apologize, Solve, and Thank. Show that you can listen actively, empathize with the guest, take ownership of the problem, and find a solution.
Good answer: "I would first listen carefully to the guest's concerns without interrupting to fully understand the issue. I'd then apologize for their negative experience and assure them I'll do my best to help. I would then explore possible solutions, either by handling it myself or by involving a supervisor if necessary. Finally, I would thank them for bringing the issue to my attention."

3. "Describe your experience working with a diverse team."

What they're really asking: Can you live and work harmoniously with people from all over the world in close quarters?
How to answer: Provide a specific example of when you successfully collaborated with people from different backgrounds. Highlight your respect for other cultures, your communication skills, and your adaptability.
Good answer: "In my previous role, I was part of a team with members from five different countries. I learned so much about different communication styles and approaches to work. I found that being open-minded and making an effort to understand my colleagues' perspectives was key to our success as a team."

4. "How do you cope with being away from family and friends for long periods?"

What they're really asking: Are you mentally prepared for the reality of a long contract? Will you complete your contract?
How to answer: Be honest but confident. Show that you have a strong support system and have thought through the challenges. Mention your strategies for staying connected and your ability to build a new 'family' on board.
Good answer: "I understand that being away from home is one of the biggest challenges, and I've discussed this with my family. We have a plan for staying in touch regularly. I'm also a very independent person who enjoys building strong friendships, and I look forward to becoming part of the onboard community."

By preparing thoughtful answers to these questions, you can show the recruiter that you have what it takes to be a successful and reliable member of their crew.